Return & Exchange Policy

Thank you for shopping with Heritage Throttle! We want you to love your purchase, but we understand that sometimes things don’t work out. Below you’ll find our guidelines for returns, exchanges, and special orders.

Returns & Exchanges

  • Online purchases are eligible for store credit or exchange only.

  • Full refunds are available only with prior authorization before purchase. To check if your order qualifies, please contact us at [your email address].

  • Once your order has been shipped, it is eligible for store credit or exchange only.

  • Sale items are final and cannot be returned or exchanged.

Conditions for Exchanges or Store Credit

  • Items must be new, unworn, unwashed, and unaltered.

  • Original tags must be attached.

  • Shoes must be returned in their original box and packaging, with tags attached. Worn soles are not accepted.

  • Include your receipt or proof of purchase with your return.

  • Return shipping is the responsibility of the buyer.

  • Please include a reason for your exchange request.

Restocking Fee:
A 15% restocking fee may be applied if an item does not meet the above criteria or requires minor preparation (steaming, de-linting, etc.) before resale.

Note: Stock is limited. Exchanges are subject to availability. Contact us in advance to confirm availability for alternate items.

Special Orders & Pre-Orders

  • Special orders and pre-orders follow the same policy as regular items.

  • Pre-orders cannot be canceled or refunded due to production agreements.

  • Exchanges or store credit may be offered for size changes while supplies last.

  • Lead times for pre-orders are estimates only; delays may occur that are beyond our control.

Shipping & Responsibility

  • Once a package is shipped and tracking is provided, Heritage Throttle is not responsible for lost or damaged items.

  • All orders are shipped in new condition.

  • If your package is lost, stolen, or held in customs, it is the buyer’s responsibility to contact the shipping agency.

How to Initiate a Return or Exchange

  1. Contact us at [your email address] within 5 business days of delivery to request authorization.

  2. Once approved, return items within 3 business days, using a trackable shipping method.

  3. Include your receipt and reason for the return/exchange.

We appreciate your business and are committed to making your shopping experience smooth and enjoyable!